Inside Amazon’s Employment Machine – The New York Times

When the coronavirus shut down New York last spring, many residents came to rely on a colossal building they had never heard of: JFK8, Amazon’s only fulfillment center in America’s largest city.

What happened inside shows how Jeff Bezos created the workplace of the future and pulled off the impossible during the pandemic — but also reveals what’s standing in the way of his promise to do better by his employees.

Amessé Photography; Sarah Blesener for The New York Times; Ruth Fremson/The New York Times; Chang W. Lee/The New York Times

Last September, Ann Castillo saw an email from

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